Local Lead Ops

Missed Call Follow-Up Checklist

A simple response system for home-service businesses that get calls, forms, or messages while they are busy working.

The First 5 Minutes

Call back if possible.
If there is no answer, send a short text.
Mention the service they asked about.
Ask one simple next question.
Log the lead so it does not live only in your phone.

First Text Template

Hi, this is [Name] from [Business]. Sorry we missed you. Are you looking for help with [service] at [city or ZIP]? Send a quick note and we can let you know the next available time.

Questions To Ask

ServiceWhat do you need help with?

LocationWhat city or ZIP code are you in?

UrgencyIs this urgent, this week, or flexible?

CallbackWhat is the best time to call back?

Follow-Up Timing

5 minutes: first reply.
1 hour: polite reminder.
Next morning: final helpful follow-up.
End of week: review which leads were lost and why.

Track Every Lead

Lead source.
Service type.
Reply sent.
Follow-up sent.
Booked, lost, or waiting.
Reason lost if known.

Want This Set Up?

A Lead Leak Audit checks where calls, forms, and messages are slipping away before they become booked estimates.

Request A Lead Leak Audit